At DOTSY, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, register for a professional account, place an order or contact us.

 

1. Who We Are

DOTSY
Société par Actions Simplifiée (SAS)
7 rue des Taillandiers
75011 Paris, France

Company Registration Number (SIREN): 845 139 161
SIRET: 845 139 161 00028
EU VAT Number: FR67 845 139 161

Website: www.dotsy.fr

DOTSY is responsible for the processing of personal data collected through this website in accordance with the General Data Protection Regulation (GDPR) and applicable French data protection legislation.

2. Information We Collect

We may collect personal information when you interact with our website, including:

– Personal information: name, email address, telephone number and contact details.
– Business information: company name, business address, website, VAT number and other information required to verify your professional activity.
– Account information: login credentials, account status and wholesale customer details.
– Order information: products purchased, order history, billing and delivery addresses, and payment-related information.
– Communications: messages, enquiries and information shared with us through our contact forms or by email.
– Technical information: IP address, browser type, device information and website usage data.

We collect information necessary to provide our services, fulfil our legal obligations and operate our business.

3. How We Use Your Information

We use personal information to:

– Create, review and manage professional customer accounts.
– Verify eligibility for wholesale pricing and access.
– Process orders, payments, invoices and deliveries.
– Respond to enquiries and provide customer support.
– Manage bespoke design and production requests.
– Communicate important information about orders and services.
– Send newsletters and product updates where permitted by applicable law.
– Maintain website security, prevent fraud and improve website functionality.
– Comply with applicable legal, tax and accounting obligations.

4. Professional Accounts and Wholesale Access

DOTSY operates a wholesale platform intended for retailers, businesses and professional customers.

When you apply for a B2B account, we collect the business information necessary to review your application and determine your eligibility for wholesale access.

Once approved, your account allows you to access professional pricing, browse our collections and place wholesale orders.

Your account information is used for legitimate business purposes and is accessible only to authorised personnel and service providers where necessary.

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process personal data on one or more of the following legal bases:

– Contractual necessity: to manage accounts, process orders and provide requested services.
– Legal obligations: to comply with accounting, tax and other regulatory requirements.
– Legitimate interests: to maintain website security, manage professional relationships and improve our services, where those interests are not overridden by your rights.
– Consent: where required, particularly for certain marketing communications and non-essential cookies.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business, including:

– Website hosting and technical service providers.
– Payment processing services.
– Shipping and logistics partners.
– Accounting and administrative service providers.
– Email communication and marketing platforms.

These providers must handle personal information in accordance with applicable data protection requirements.

We may also disclose information where required by law.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to ensure proper functionality, maintain user sessions, remember preferences and understand website performance.

Certain cookies are essential for the operation of the website, including account login and shopping functionality.

Non-essential cookies, including analytics or advertising cookies where used, are subject to consent requirements under applicable law.

Where a cookie management tool is provided, you can use it to manage your preferences.

For further information, please refer to our Cookie Policy, where available.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including the management of professional accounts, orders and business relationships.

Certain information, including invoices and accounting records, may be retained for longer periods where required by French law.

When personal information is no longer required, it is deleted or anonymised in accordance with applicable requirements.

9. International Data Transfers

Some of our service providers may process personal information outside the European Economic Area.

Where such transfers occur, we take appropriate steps to ensure that personal information receives the level of protection required under applicable data protection legislation, including the use of recognised legal safeguards where necessary.

10. Your Rights

Under the GDPR, you may have the following rights regarding your personal information:

– Access: request a copy of the personal information we hold about you.
– Rectification: request corrections to inaccurate or incomplete information.
– Erasure: request deletion of your personal information, subject to applicable legal requirements.
– Restriction: request that we limit certain processing activities.
– Objection: object to processing based on legitimate interests and to direct marketing.
– Portability: request a copy of certain information in a structured, commonly used format.
– Withdrawal of consent: withdraw consent where processing is based on it.

To exercise your rights, please contact us.

We will respond within the time limits required by applicable law, generally within one month.

You also have the right to lodge a complaint with the French data protection authority, the Commission Nationale de l’Informatique et des Libertés (CNIL), at www.cnil.fr.

11. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data processing practices.

The latest version will be available on this page, together with the date of its most recent update.

14. Contact

For any questions about this Privacy Policy or how your personal information is handled, please contact:

DOTSY
7 rue des Taillandiers
75011 Paris, France