Shipping

What shipping methods are available?

We work with international shipping partners, including UPS, FedEx, DHL and other carriers depending on the destination, parcel size and weight.

The most suitable shipping service is selected according to your order and delivery requirements.

Yes. We ship worldwide.

Our collections are available to professional customers across Europe, North America, Asia and other international destinations, subject to applicable shipping and customs restrictions.

Shipping costs are calculated according to your delivery destination, order size and total weight.

The applicable shipping fees are displayed at checkout or communicated in a quotation before your order is confirmed.

For specific shipping arrangements or larger wholesale orders, please contact our team.

We aim to prepare and dispatch in-stock orders as quickly as possible, generally within 7–15 business days after order confirmation and payment, where applicable.

All orders are carefully prepared and shipped from our workshop in Paris, France.

Shipping costs and available delivery options are displayed at checkout, depending on your destination and the size of your order.

Delivery times may vary according to the destination and carrier. International orders may be subject to customs clearance.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

You can follow the progress of your shipment directly through the carrier’s tracking service.

For deliveries outside the European Union, customs duties, import taxes and clearance fees may apply.

Unless otherwise agreed in writing, these charges are not included in our product prices or shipping fees and are the responsibility of the recipient.

Customs procedures may occasionally affect delivery times.

Every order is carefully inspected and packed before leaving our Paris workshop.

We recommend checking the condition of your parcel and its contents upon delivery.

If your order arrives damaged, please contact us as soon as possible with your order number, photographs of the packaging and affected products, and a description of the issue.

Where appropriate, please record any visible damage on the carrier’s delivery document and preserve the original packaging.

We will review your claim and work with you to find an appropriate solution, in accordance with the applicable terms and legal requirements.

All wholesale orders are considered final once confirmed.

DOTSY does not accept returns or exchanges for unsold stock, changes of mind, incorrect purchasing decisions or products ordered in excess of the customer’s requirements.

No products may be returned without prior written authorisation from DOTSY.

Unauthorised returns may be refused and returned to the sender at the customer’s expense, subject to applicable law.

For discretionary commercial returns, requests must be submitted within 3 calendar days of delivery. No discretionary returns will be accepted after this period.

For approved discretionary returns, return shipping costs are the responsibility of the customer.

If a return is required because of an error on our part or a confirmed product defect, the applicable return arrangements will be agreed with you in accordance with the law and our sales terms.

Please do not return any products without contacting us first.

Customers are responsible for inspecting their shipment immediately upon delivery.

Before accepting a shipment, please check the external condition of the packaging.

Any visible damage should be clearly noted on the carrier’s delivery document, where possible.

Any visible damage, missing items, incorrect products or other apparent discrepancies must be reported to DOTSY in writing within 3 calendar days of delivery.

All claims must include:

  • The order number and delivery date.

  • A detailed description of the issue.

  • Clear photographs of the outer packaging, including the shipping label.

  • Clear photographs showing the damaged or affected products.

  • The quantities and product references concerned.

Photographs must clearly demonstrate the nature and extent of the reported damage.

Claims submitted without sufficient photographic evidence may be rejected where the reported issue cannot otherwise be verified.

Claims submitted after the three-day reporting period may also be declined, subject to applicable mandatory legal rights.

Customers must also verify the contents of their shipment, including product quantities, references and condition.

If your delivery is incomplete or does not match your order, please contact us promptly with your order number and details of the discrepancy.